Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Beautiful Self, LLC prints personalized products that are exclusive to the customer placing the order. Because the product is exclusive, all Sales are Final and returns are not accepted.

Additional non-returnable items:

Personalized Items from Custom page
Downloadable products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book/binder/pages with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (beautifulselfplanners@gmail.com). In many cases, action (in the form of replacement or refund) can be taken as soon as substantiation of the claim has been provided by the customer.

Beautiful Self will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Beautiful Self representative to be defective.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at beautifulselfplanners@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beautifulselfplanners@gmail.com and send your item to: 9024 Countryside Lane B, Knoxville, TN 37923.

Shipping returns

To return your product, you should mail your product to: 9024 Countryside Lane B, Knoxville, TN 37923.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation

The Products we offer are made to order. As such, if you wish to cancel any part of an order before it is shipped, you are liable for any costs or expenses incurred by Beautiful Self for work already performed prior to receipt of your request for cancellation. We reserve the right to cancel all or part of an order for any reason up to the point of shipping, including due to pricing or administrative error.